Refunds and Returns Policy

1. Applications for Returns or Refunds

Buyers may request a return, replacement or refund for an eligible item within the return period displayed on the relevant product page, order page or checkout confirmation.

A return or refund request must be submitted through the buyer's Noonshen account, the order support page or by contacting support@noonshenp.com .

Buyers should provide the order number, the affected item, the reason for the request and supporting photographs or videos where reasonably required.

2. Eligible Reasons for Return or Refund

A buyer may request a return, replacement or refund where:

• The item was not received.
• The item arrived damaged, defective or not functioning as reasonably expected.
• The item was incomplete or important accessories, components or quantities were missing.
• The seller delivered the wrong product, size, colour, specification, model or variation.
• The item was materially different from the description, photographs or specifications shown on the product page.
• The item is reasonably suspected to be counterfeit or unauthorised.
• The seller and buyer have mutually agreed to a return or refund.
• A change-of-mind return is expressly allowed for the relevant category or seller.

3. Return Period

Unless a different period is displayed for the relevant item, buyers should submit a return request within seven calendar days after delivery.

Damaged, incorrect or defective items should be reported as soon as reasonably possible after delivery.

Certain products may have shorter, longer or no change-of-mind return periods due to hygiene, safety, perishability, personalisation, licensing or other product characteristics.

4. Products That May Not Be Returnable

Subject to applicable consumer law, the following products may not qualify for a change-of-mind return:

• Personalised, customised or made-to-order products.
• Opened hygiene-sensitive products, cosmetics, underwear or personal-care items.
• Perishable products or products with a short shelf life.
• Digital content, downloadable products, activated software or redeemed codes.
• Products damaged through misuse, unauthorised repair, alteration or improper installation.
• Products missing serial numbers, accessories, packaging or security seals where those elements are reasonably required to verify the return.

These restrictions do not remove any non-excludable rights available under applicable consumer law.

5. Condition of Returned Items

The buyer should return the item in substantially the same condition in which it was received, together with included accessories, manuals, gifts, warranty cards and original packaging where reasonably possible.

Buyers are encouraged to photograph the item immediately after delivery and before shipping it back.

Reasonable inspection of a product does not automatically make it ineligible for return. However, deductions may be permitted where a product has suffered avoidable damage or a reduction in value caused by handling beyond what was reasonably necessary to inspect it.

6. Return Instructions

1. Submit a request from the relevant order or contact customer support.
2. Wait for return approval and shipping instructions.
3. Pack the item securely with the required accessories and documents.
4. Ship or hand over the item using the approved return method.
5. Retain the return receipt or tracking information until the request is completed.

Where a return is approved, the buyer should dispatch the item within ten calendar days after receiving the return instructions, unless a different period is communicated.

Items sent without approval or to an unauthorised address may be delayed or rejected.

7. Return Shipping Fees

7.1 Seller or fulfilment error

Where an item is damaged, defective, counterfeit, incomplete or incorrectly supplied, the seller or responsible fulfilment party will normally bear the reasonable approved return shipping cost.

7.2 Change of mind

For an approved change-of-mind return, the buyer may be responsible for return shipping unless the product page, seller terms, promotion or applicable law states otherwise.

7.3 Disputed responsibility

Where responsibility for the shipping cost is disputed, Noonshen may review the available order records, messages, photographs, tracking information and other relevant evidence.

8. Inspection and Decision

Returned items may be inspected after receipt. Noonshen or the relevant seller may request reasonable additional evidence before approving a refund or replacement.

Decisions will be based on the product listing, submitted evidence, delivery records, seller response, item condition, this Policy and applicable law.

Where a request is rejected, the buyer will be informed of the reason and any available review or dispute process.

9. Refund Processing

Approved refunds will normally be initiated after the returned item has been received and inspected, or after sufficient evidence confirms that no return is required.

Refunds will generally be issued to the original payment method. Where that is not reasonably possible, another lawful refund method may be offered.

Processing times vary by payment provider, bank, card issuer and refund method. After Noonshen initiates the refund, additional processing time may be required by the relevant financial institution.

Original delivery fees may be refunded where required by law or where the return resulted from a seller or fulfilment error.

10. Exchanges and Replacements

Where stock is available, Noonshen or the seller may offer a replacement instead of a refund. The buyer may be asked to return the original item before the replacement is shipped.

If an approved replacement is unavailable, an eligible refund may be issued instead.

11. Buyer and Seller Communication

Buyers and sellers are encouraged to communicate through Noonshen's supported communication or order-support channels so that relevant records can be reviewed if a dispute arises.

Buyers should not send sensitive payment information, passwords or verification codes to sellers.

12. Seller Responsibilities

Sellers must accurately describe their products, respond to return requests within the stated period and comply with approved return or refund decisions.

Sellers must provide a valid return address where required and must not attempt to avoid legitimate consumer obligations through misleading listings or off-platform arrangements.

13. Abuse and Fraud Prevention

Noonshen may investigate suspected return abuse, altered evidence, item substitution, repeated false claims or other fraudulent conduct.

A request may be restricted or rejected where reliable evidence demonstrates abuse or fraud, subject to applicable law.

14. Consumer Rights

Nothing in this Policy limits any mandatory consumer rights or remedies that cannot lawfully be excluded.

If applicable law provides a longer return period, mandatory warranty or other remedy, that legal requirement will prevail over any inconsistent part of this Policy.

15. Policy Changes

Noonshen may update this Policy to reflect changes to its services, operational procedures or legal obligations.

The latest version will be published on the Noonshen website with an updated revision date.